Frequently Asked Questions

Patriot Strong's Apparel is All Made to Order Created Just for You. This means we Do Not hold inventory. Your purchase(s) will be created after your order is placed. Production times run 2-7 business days. (On average 3 business days or less). After product completion your order will be shipped using the option you select at checkout. (International Orders May Vary.)

Shipping times can vary depending on the shipping method you select at checkout & your location. The majority of our products ship from Our North Carolina Fulfillment Center.

For All Domestic Orders (U.S.A.) You will receive an email with tracking information once your order has been processed for shipping.

For All International Orders You will receive an email with tracking information Only on Select Shipping Methods once your order has been processed for shipping. (See at Checkout.)

Again please allow 2-7 business days for production before your products will ship. (International Orders May Vary.)

Thank You for Your Patience Patriots.

Absolutely, we're available to ship internationally to most countries!

Unfortunately, we are unable to ship to Cuba, Iran, Iraq, Antilles, Crimea, Syria and North Korea at this time. This list may change periodically.

For international orders, production & shipping times may vary depending on your location & the shipping method you select at checkout.

Thank You for Your Patience Patriots.

Each item we ship may have different delivery times. This is because some products are packaged & shipped separately. E.g. We send fragile items like "mugs" in super durable fitted boxes to protect them. Obviously a shirt, hat & etc. will not also fit in that same space.

All shipping options will be itemized for each product(s) at checkout. Again the pricing/delivery time may vary depending on the shipping method you select & your location.

Thank You for Your Patience Patriots.

Yes, That's True! All orders shipping with the Overnight Delivery Method for domestic orders (U.S.A.) will automatically be marked as priority in our system & bumped up in the fulfillment queue. For international shipments, orders with the Express Delivery Method will also be marked as priority. 

Thank You for Your Patience Patriots.

Our Formal Return/Refund/Exchange Policy Can Be Found Here (Click Link) - Refund Policy

Customer Satisfaction is Our Top Priority here at Patriot Strong.

If there is some type of problem with your order:

Please Reach Out to Us ASAP at Our Contact Form or Click This Link - (Contact Us)

Describe the problem you are experiencing and we will get back to you in a timely fashion with a solution(s).

Your Business is Very Important to Us!

We Want to Make Sure You Have an Outstanding Experience.

Thank You for Your Business Patriots. 

If something arrives Damaged/Defective or Incorrect from the Original Order Please Reach Out to Us ASAP at Our Contact Form Or Click This Link - (Contact Us)

We will exchange items if they are damaged, defective or incorrect from your original order placed. 

If we made a mistake we will gladly send you a replacement(s) at No Charge to you!

We will ask you to take a picture(s) of what you have received for verification purposes.

Depending on the situation you may or may not be asked to return the damaged, defective or incorrect item(s).

In Most Cases We Do Not need you to send back the damaged, defective or incorrect item(s) and we will send you a replacement(s) for Free!

All Claims for Return for Exchange Must Be Made Within 30 Days of the Purchase Date.

If your product is Lost in Transit/Shipping Please Reach Out to Us ASAP at Our Contact Form  Or Click This Link - (Contact Us)

We will do some research and get back to you ASAP with a solution(s).

All Claims for Product Lost in Transit/Shipping Must Be Made Within 30 Days of the Purchase Date.

Unfortunately not. If the size you received matches the size you selected on the original order placed we are unable to process an exchange. This is because Patriot Strong does Not hold inventory or stock. All products are Made to Order Just for You. Your purchase(s) are created after your order is placed.

We Want to Make Sure You Have an Outstanding Experience-

So We Suggest:

First check out our sizing chart that is in the description of each product.

If you are still unsure on a size we suggest going with one size larger on your order. E.g. If you think the size you need is between a (Large) & (X-Large) T-Shirt, Go with the X-Large.

We Are Proud to Say That Every Single Item We Sell is Proudly Designed, Printed, Embroidered, Packaged & Shipped from Right Here in the U.S.A.

(Excluding Some International Orders)

Patriot Strong's Apparel is All Made to Order. This means the products you select will be created Just for You after your order has been placed.

Production times run 2-7 business days. (On average 3 business days or less). After product completion your order will be shipped using the option you select at checkout. (International Orders May Vary.)

97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less. (International Orders May Vary.)

Thank You for Your Patience Patriots.

Please Reach Out to Us at Our Contact Form or Click This Link - (Contact Us)

We Will Get Back To You ASAP.

We Would Love To Hear From You Patriots!

Every Purchase You Make a Portion of the Proceeds will be Donated to Charity to Support Our U.S. Military & Veterans.

Simply Add Your Purchases to Your Shopping Cart, Go to Checkout & You Will Be Able to Pick (1) of the (3) Charities to Donate Too. 

Free to You Patriots!

Help Us Give Back.

The best way to clean your hats is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.

We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.

You can also check with the hat brand manufacturer directly or search YouTube for other recommendations.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

Keep in mind that the original manufacturer's care instructions don't take into consideration the printing process that was used to create your apparel.

When unpacking a new shirt, hoodie or etc. with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

Printed apparel

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items.

Printed apparel can be tumble-dried on a low cycle, but hang dry works best.

When it comes to ironing, use cool iron inside-out. Do not iron the print.

Embroidered apparel

Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

Mugs

Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.

Patriot Strong's Apparel is All Made to Order Created Just for You. This means we Do Not hold inventory. Your purchase(s) will be created after your order is placed. Production times run 2-7 business days. (On average 3 business days or less). After product completion your order will be shipped using the option you select at checkout. (International Orders May Vary.)

Shipping times can vary depending on the shipping method you select at checkout & your location. The majority of our products ship from Our North Carolina Fulfillment Center.

For All Domestic Orders (U.S.A.) You will receive an email with tracking information once your order has been processed for shipping.

For All International Orders You will receive an email with tracking information Only on Select Shipping Methods once your order has been processed for shipping. (See at Checkout.)

Again please allow 2-7 business days for production before your products will ship. (International Orders May Vary.)

Thank You for Your Patience Patriots.

Patriot Strong's Apparel is All Made to Order Created Just for You. This means we Do Not hold inventory. Your purchase(s) will be created after your order is placed. Production times run 2-7 business days. (On average 3 business days or less). After product completion your order will be shipped using the option you select at checkout. (International Orders May Vary.)

Shipping times can vary depending on the shipping method you select at checkout & your location. The majority of our products ship from Our North Carolina Fulfillment Center.

For All Domestic Orders (U.S.A.) You will receive an email with tracking information once your order has been processed for shipping.

For All International Orders You will receive an email with tracking information Only on Select Shipping Methods once your order has been processed for shipping. (See at Checkout.)

Again please allow 2-7 business days for production before your products will ship. (International Orders May Vary.)

Thank You for Your Patience Patriots.

Yes, That's True! All orders shipping with the Overnight Delivery Method for domestic orders (U.S.A.) will automatically be marked as priority in our system & bumped up in the fulfillment queue. For international shipments, orders with the Express Delivery Method will also be marked as priority. 

Thank You for Your Patience Patriots.

Please remember that all of our products are Made To Order Created Just for You. This means we Do Not hold inventory. Your purchase(s) will be created after your order is placed. All Orders are sent to our production fulfillment center within hours from the time you checkout/purchase. We cannot guarantee that your order can be cancelled after checkout/purchase. To request a cancellation you must contact us ASAP at Our Contact Form or Click This Link - (Contact Us) If your order cannot be cancelled you will receive the product(s) as if there was no cancellation requested. After that if you still decide you do not want the product(s) you would need to go through Our Return/Refund/Exchange Policy.

Thank You for Your Patience Patriots.

Patriot Strong's Apparel is All Made to Order Created Just for You. This means we Do Not hold inventory. Your purchase(s) will be created after your order is placed. Production times run 2-7 business days. (On average 3 business days or less). After product completion your order will be shipped using the option you select at checkout. (International Orders May Vary.)

Shipping times can vary depending on the shipping method you select at checkout & your location. The majority of our products ship from Our North Carolina Fulfillment Center.

For All Domestic Orders (U.S.A.) You will receive an email with tracking information once your order has been processed for shipping.

For All International Orders You will receive an email with tracking information Only on Select Shipping Methods once your order has been processed for shipping. (See at Checkout.)

Again please allow 2-7 business days for production before your products will ship. (International Orders May Vary.)

Thank You for Your Patience Patriots.